Refund Policy for Live Webinars
No refunds will be issued for cancellations.
Refund Policy for Archived Webinars
Refunds will not be provided for activities purchased through the member portal. You may exchange the activity for another one of equal value. Please email firstname.lastname@example.org to begin the process.
Refund Policy for Courses on Udemy
All courses purchased on Udemy can be refunded within 30 days. Please make the request through the Contact Support form or by requesting a refund from the course dashboard.
Request a refund from the course dashboard
- Copy the course URL
- Click the course settings gear
- Click Request refund
- Send a ticket through the Contact Support form with the course URL
All refunds will be credited back a card or PayPal account. Note: Purchases made on mobile cannot be refunded.
Reasons for Denied Refunds
While our 30-day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.
If all course content was downloaded before the refund was requested, the refund request may be rejected.
Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.
Refunds for bundles
If you purchased the course through a deal site like Amazon or Stacksocial, we cannot process your refund. Since the transaction was made outside of Udemy, please get in touch with the third party site to process the refund.
Purchases made through the iOS or Android app cannot be refunded. On the app, payments are processed by either Apple or Google and we do not have the ability to refund the course. If you would like to request a refund, please reach out to Apple or Google Support directly.