Position Opening: Manager of Member Services

//Position Opening: Manager of Member Services

Position Opening: Manager of Member Services

POSITION: Manager of Member ServicesRID official logo
CLASSIFICATION: Full-time
Salaried (with benefits), Exempt
REPORTS TO: Director of Member Services and Government Affairs
APPLICATION DEADLINE: Open Until Filled

SUMMARY: The Manager of Member Services oversees the daily operations of the Member Services Department and supervises staff in the Member Services Department. They shall manage all aspects of member services for the association; affiliate chapter relations and member section management; implement the association’s strategic plan; co-develop and manage a department budget; and participate in the management team.

DUTIES AND RESPONSIBILITIES:

MEMBER SERVICES:

  • Oversee all functions of the department.
  • Manage the development and marketing of all member benefits, programs and exhibits.
  • With input from the member services department staff, develop and implement both a retention plan targeting current members and a recruitment plan targeting potential and non-renewed members.

AFFILIATE CHAPTER RELATIONS:

  • Manage all aspects of affiliate chapter relations for approximately 55 chapters, including regular communications with affiliate chapter officers, ensuring affiliate chapter compliance with federal and local mandates, serving as primary contact for affiliate chapters and maintaining files on affiliate chapters.

MEMBER SECTION MANAGEMENT:

  • Oversees all aspects of member section relations for approximately 10 member sections, including regular communication with member section officers, assisting new sections in forming and serving as primary contact for member sections.

OTHER DUTIES:

  • Act as liaison to the Affiliate Chapter Relations Committee and other committees.
  • Ensure activities of the committees are coherent with the goals and mission of the strategic plan.
  • Oversee the registration process for the biennial conference, including pre- and on-site registration, management of the on-site registration process and on-site product and publication sales.
  • Other duties as assigned

QUALIFICATIONS

  • Bachelors degree or higher and a minimum of four years of related experience
  • Minimum three years supervisory experience of a small team (~3 staff)
  • Experience in association management preferred
  • Experience with developing and monitoring program budgets
  • Experience with strategic planning
  • Experience with database programs
  • Proven diplomacy skills and commitment to customer service
  • Excellent attention to detail, accuracy, and independent decision-making
  • Ability to prioritize tasks and meet strict deadlines
  • Strong interpersonal and communication skills
  • Ability work in a team-based environment
  • Demonstrated administrative and management skills
  • Excellent organizational skills with attention to detail, accuracy and confidentiality
  • Proficiency in Microsoft Office and Google products
  • Ability to interact effectively and employ sensitivity, tact and diplomacy with staff, members of the board of directors, stakeholders, volunteers, members and visitors
  • RID Headquarters is a signing environment. Employees are required to demonstrate the ability to use ASL effectively.  ASL and written English fluency required.

Interested applicants should submit a resume/CV, along with a cover letter in both English and ASL, and a writing sample to careers@RID.org. Your ASL cover letter must be in .mov or .mp4 format, or an Unlisted YouTube link.

The Registry of Interpreters for the Deaf, Inc. is an equal opportunity employer.

2018-08-24T15:33:11+00:00 August 24th, 2018|Categories: RID Careers|0 Comments
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