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POSITION: Director of Interpreting
DEPARTMENT: Interpreting Department
SALARY: $63,000 – $70,000


Plans, directs, and coordinates Interpreting Department operations and activities to accomplish prescribed goals and objectives. The Director of Interpreting is expected to exercise independent, professional judgment in the course of carrying out overall responsibilities.


Supervises department staff; assigns and coordinates staff responsibilities; monitors and evaluates staff performance
Develops and implements annual staffing plans to meet department and service needs
Recruits, orients and trains staff as appropriate to maximize departmental performance and staff development
Provides departmental leadership to maximize performance and professional development among interpreters and other departmental staff
Observes interpreters at assignments; provides training, direction, coaching and feedback to interpreters and other staff
Prepares and maintains all required records, documents and reports related to Interpreting Department operations and activities, including budgets, service reports and other information as needed or requested
Approves time sheets, service records and other documents necessary for payment to staff and interpreters
Reviews client/consumer evaluations and follow-up. Promptly resolves any service quality issues that may arise
Negotiates rates, terms, and condition of contracts for communication services; present such contracts to Executive Director for approval prior to execution
Develops and implements marketing strategies to generate business and new contracts
Compiles, reviews and evaluates monthly departmental results and statistics
Advocates for clients as needed or appropriate on issues of interpreter services or communication access
Provides and/or coordinates interpreting services for DCS staff during in-house meetings and other events
Fulfills outside interpreting requests on an as-needed basis, including after-hours and weekend emergency requests
Coordinates workshops and training for both in-service DCS staff and the Interpreting Community
Oversees DCS’ Disaster Response Interpreting (DRI) program

Submits recommendations and assists in the formulation of agency goals and objectives
Performs other duties as assigned

American Sign Language, PSE, CASE and sign vocabulary used in professional settings
Code of Professional Conduct for Interpreters
Appropriate use of spoken and written English including spelling, vocabulary and grammar
Deaf Culture
Budgeting principles
Principles of leadership, management
Interpersonal skills: using tact, patience and courtesy
Record-keeping techniques
Analytical and problem-solving skills
Modern software applications such as Microsoft Office including Word, Excel, Access and PowerPoint
Ability to:

Coordinate, schedule and supervise personnel
Provide interpreting, transliterating and other support services to deaf and hard of hearing individuals in a variety of settings in order to facilitate communication among peers, instructors, staff and others
Convey abstract concepts and technical terminology in American Sign Language
Manage agency contracts
Communicate effectively both verbally and in writing
Understand the circumstances and needs of clients who are deaf or hard of hearing
Establish and maintain cooperative and effective working relationships with others
Understand and follow verbal and written instructions
Work independently with little direction
Plan and organize work effectively
Deliver training and workshops
Commute throughout San Diego County on a regular basis

Bachelor’s degree in interpreting, business, human services, a related field of study or the equivalent
Course work in marketing and business management is preferred
Valid certification issued by the Registry of Interpreters for the Deaf required.

Minimum ten years of experience interpreting in a variety of settings
Two to four years supervisory experience is preferred

DCS offers a comprehensive employee benefits package that includes medical, dental, vision and life insurance. DCS also provides each employee the option to contribute to a 401 (k) retirement plan and flex medical savings plan.

Other Benefits
In addition to the benefits mentioned above, DCS offers:
Paid Personal Time
Paid Sick Leave
Paid Vacation Time
Paid Holiday

Employment with DCS is an “At-Will” relationship. DCS is an Equal Opportunity Employer.

Applications deadline: Open until filled

Submit resume/cover letter, and a recent copy of certification, if available, to:
Human Resources

DCS offers a comprehensive benefits package which includes employer paid health, dental and vision coverage for the employee as well as paid holidays, personal days, sick days and vacation time. DCS also provides each employee the option to contribute to a 401 (k) retirement plan and FlexPlan (FSA).

DCS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at DCS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of DCS. No fee will be paid in the event the candidate is hired by DCS as a result of the referral or through other means.

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