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Ethics

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Responding to an EPS Complaint
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Ethics FAQ

Below is a list of frequently asked questions that RID receives regarding ethical concerns, the Ethical Practices System (EPS) and the NAD-RID Code of Professional Conduct. If you have further questions, please do not hesitate to contact us.

1. What do I do if I have an ethical dilemma?

If you have questions regarding an ethical dilemma, first consult the NAD-RID Code of Professional Conduct (PDF) and the RID Standard Practice Papers. You may also contact RID Headquarters. While the office staff or the Ethics Committee may not be able to resolve ethical questions directly, they can provide you with materials which may assist you or refer you to individuals or agencies who may advise you. Be open to communicating with colleagues and consumers about ethical situations.
 

2. What do I do if I’ve been subpoenaed to testify about something I interpreted? How does Tenet 1 (Confidentiality) apply to this situation?

These resources address subpoenas and testifying in court: PDF
 To Testify or Not to Testify: That is the Question (October 2002 VIEWS article) PDF
Responding to Subpoenas
(August/September 2004 VIEWS article) PDF
The Murky Waters of Testifying in Court
(November 2006 VIEWS article)
 

3. How do I File an ethics complaint against an RID member?

Most questions on how to file a complaint can be answered here.
 

4. If I believe an interpreter violated the NAD-RID Code of Professional Conduct, how long do I have to file a complaint?

A complaint must be received by RID Headquarters within 90 days of the alleged violation.

5. If I file an ethics complaint, how long will the process take?

 RID recognizes the importance of a timely resolution to ethical questions while at the same time affirming the need for the careful analysis and the detailed review of each case.  Based on past experience, it takes an average of 7-8 months from the time a complaint is filed until a resolution is determined.




6.  What if the interpreter is not a member of RID?

If an interpreter is not a member of RID, you cannot file a complaint against him/her through RID’s EPS. You may way to discuss the problem with the interpreter, and if that is not successful, consider talking to the employing entity that contracted or arranged for the interpreting service.

7. What if I need to file a complaint against an interpreting service agency? 

The jurisdiction of the RID EPS covers individual interpreters who are required to adhere to the NAD-RID Code of Professional Conduct (CPC) while interpreting. NAD and RID do not regulate the business practices of service providers. However, starting in 2013, NAD and RID formed a joint task force to look into this situation. The Reputable Agency Task Force is charged with recommending solutions to addressing ethical practices of businesses. 




8. Who can I contact at RID Headquarters about ethical matters?

If, after looking through the EPS Policy Manual , the NAD-RID Code of Professional Conduct, and the Complaint Filing Guidelines, you still have unanswered questions, contact the EPS Coordinator.
 

 9. Is mediation voluntary or required? 

RID requires everyone who files aa complaint to be willing to attend a mediation session.  However we understand that mediation is not possible in every situation so there are a few exceptions. The parties are expected to come together for a mediation session; however the process is considered voluntary because NO decision or agreement can be made without the full agreement and acceptance of both the Complainent and Respondent. Historically, we have found that nearly 80% of the mediation sessions end in mutual agreement. 




10, Who are the mediators?

The mediators are members of RID and/or the National Association for the Deaf (NAD). They are interpreters both Deaf and hearing as well as Deaf community members who have completed professional mediation training through RID.  All mediators agree to abide by the Models of Conduct for Mediators developed by the American Arbitration Association, the American Bar Association and the Society of Professionals in Dispute Resolution.
 

11. Who are the adjudicators?

RID appointed a group of adjudicators to serve as case reviewers. The adjudicators are all members of RID and/or NAD, are certified interpreters (Deaf and hearing), are skilled in ethical decision-making and are knowledgeable in the field of interpreting and deafness. Adjudicators are given an orientation to the RID complaint structure and undergo training in the case review process. The pool of adjudicators shares an average of 27 years of experience in the field.
 

12.  Can someone send me information about filing an ethics complaint?

RID HQ staff will send information about the EPS and answer questions about the process. You can contact the staff in the following ways:

 (703) 838-0030 x214 voice

 (571) 384-5849 Videophone

 Ethics@rid.org


Registry of Interpreters for the Deaf, Inc.
333 Commerce Street, Alexandria, VA 22314, (703) 838-0030

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